We take your privacy seriously, and we want you to know how we collect, use, share and protect your information.
WHAT INFORMATION WE COLLECT
We respect the right to privacy of all visitors to the site. We do not collect information that would personally identify you, unless you choose to provide it. The personal information that you submit, is shared only with those people in the organisation who need this information to respond to your question, purchase or request and those internal areas that will utilise the information to improve our operations and user experience. Information submitted through online forms may be collected to ensure technical functionality. It will also be utilised to address any inappropriate use of our website. We do not save personal information to use for other purposes, nor do we provide it to any other organisations.
EMAIL COMMUNICATIONS, NEWSLETTER AND RELATED SERVICES
We provide you with the opportunity to receive communications from us. You can sign up for our email newsletter. You can unsubscribe from this newsletter at any time.
Email communications that you send to us via the email links on our site may be shared with a customer service representative and employee that is most able to address your inquiry. We make every effort to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry.
The email functionality on our site does not provide a completely secure and confidential means of communication. It's possible that your email communication may be accessed or viewed by another Internet user while in transit to us. If you wish to keep your communication private, do not use our email.
You may decide at some point that you no longer wish to receive communications from our site. To stop receiving communications, send an email message to email@example.com with the heading "unsubscribe" or use the "unsubscribe" button or link in any of your received newsletters.
YOUR IP ADDRESS
The Web server automatically collects the Internet Protocol (IP) address of the computers that access our site. An IP address is a number that is assigned to your computer when you access the Internet. It is not truly personally identifiable information because many different individuals can access the Internet via the same computer. We use this information in aggregate form to understand how our site are being used and how we can better serve our visitors.
COOKIES AND OTHER TRACKING TECHNOLOGY
We collect information about visitors to our site using "cookies" and similar technology such as Web beacons, Web bugs, pixel tags, and so on. We use this technology to recognise a repeat visitor and offer the visitor a set of services or information requested in a previous visit. We use session cookies to track a visitor's path through our site during a visit, to help us understand how people use our site.
HOW WE USE THE INFORMATION WE COLLECT
We use the information we collect for things like:
- Fulfilling orders and requests for products, services or information
- Tracking and confirming online orders
- Delivering or installing products and tools
- Marketing and advertising products and services
- Conducting research and analysis
- Establishing and managing your accounts with us
- Operating, evaluating and improving our business
We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Except for authorised law enforcement investigations or other valid legal processes, we will not share any personally identifiable information we receive from you with any third party.
PROTECTING YOUR PRIVACY
When you are visiting the site, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. We use a variety of information security measures to protect your online transactions with us.
The site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects the information you submit via our website, such as ordering information including your name, address and credit card number.
That being said, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide. You should understand, however, that electronic transmissions via the Internet are not necessarily secure from interception, and so we cannot absolutely guarantee the security or confidentiality of such transmissions.
- Confirmed March 2020.